Privacy Policy
Effective date: October 21, 2026
Summary
- Axieo Technologies Inc. ("FivsPro", "we") runs FivsPro, a meeting place for customers and independent service pros in Ontario, Canada.
- We collect what we need to run your account and help users find each other — and we don't sell personal information.
- Pros' identity checks are done by Stripe; we keep the result, not copies of your ID.
- We contact you by push notification and email only — never SMS.
- The app shows ads from Google to customers and visitors who aren't signed in. Pros never see ads.
- You can access, correct or delete your information, and withdraw consent, by emailing privacy@fivspro.com.
1. Who we are and what this policy covers
This policy explains how Axieo Technologies Inc. collects, uses, discloses and protects personal information through the FivsPro mobile apps and fivspro.com (the "Platform"). We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). FivsPro operates in Canada only and isn't offered in Quebec. This policy is part of our Terms of Service.
Our Privacy Officer is accountable for our compliance and can be reached at privacy@fivspro.com.
2. Information we collect
2.1 Information you give us
| Category | Examples | Who |
|---|---|---|
| Account | Name, email, password (stored by our authentication provider, never in plain text), province, role | Everyone |
| Pro profile | Business name, bio, services and prices, service area, hours, photos, years of experience, business contact details | Pros |
| Documents | Licences, insurance certificates, certifications and similar files you choose to upload. Stored privately; customers see only the document type (e.g. "Liability insurance"), not the file | Pros |
| Declarations | Your acceptance of the Terms, the pro declarations and the "own risk" acknowledgement, with date, IP address and device | Everyone |
| Requests and bookings | Job descriptions, photos, preferred dates, the service address and contact phone you add to a request | Customers |
| Messages | Messages and attachments you send through FivsPro chat | Everyone |
| Reviews | Ratings and review text, and pros' responses | Customers / Pros |
| Support | What you tell us when you contact support or report a user | Everyone |
2.2 Information from service providers
- Identity check (Pros): Stripe Identity processes your government ID and selfie and tells us whether the check passed, with a reference number. We don't store images of your ID or selfie.
- App-store billing (Pros): Google Play, the Apple App Store and RevenueCat tell us about purchases, renewals, cancellations and refunds, with a transaction identifier — never your card number.
2.3 Information collected automatically
- Device and app data: device type, operating-system version, app version and a push-notification token;
- Location: your approximate or precise location, only if you allow it, to show pros near you;
- Usage and logs: screens and pages viewed, searches, IP address, error reports and timestamps;
- Advertising data (app — customers and visitors only): when the app shows an ad, Google AdMob collects your device's advertising ID, IP address, approximate location and information about the ads you see and tap. Pros' accounts never load ads, so none of this is collected from pros; and
- Cookies (website): essential cookies and privacy-friendly analytics (see section 8).
3. How we use it
We use personal information, with your consent where required, to:
- create and run your account and show your profile, requests, messages and bookings to the users you deal with;
- show customers pros who serve their area, and route requests to the pro the customer chose;
- run the pro identity check and show the "ID verified" badge;
- process plans and Lead Unlock Credits, and keep financial records;
- send service messages by push notification and email (for example verification codes, new requests, replies and booking updates);
- send marketing emails, only with your consent under Canada's Anti-Spam Legislation — you can unsubscribe at any time;
- detect and prevent fraud, spam and abuse, and enforce our Terms, including by moderating content and accounts;
- show advertising in the app to customers and signed-out visitors, which helps keep FivsPro free for customers (see section 8);
- improve the Platform, including with aggregated analytics and AI features (see section 9); and
- comply with the law and respond to lawful requests.
FivsPro does not send SMS or text messages, and doesn't use your phone number for marketing.
4. How we share it
We don't sell or rent personal information. We share it only as follows:
- With other users. Pro profiles (business name, photos, services, general location, ratings, reviews, the "ID verified" badge and the types of documents provided) are public. A customer's name, request details and photos go to the pro they send a request to; the customer's contact details are revealed to that pro only when the pro unlocks the request. Messages are visible to the people in the conversation.
- With service providers that process information for us under contract: Supabase (database, file storage and authentication), Vercel (hosting), Stripe (identity checks), Google and Apple (app stores and push notifications), Expo (push-notification delivery), RevenueCat (subscription management), Resend (email delivery), OpenAI and Google (AI features), Sentry (error monitoring), PostHog / Vercel Analytics (analytics) and Google AdMob (in-app advertising for customers and visitors). Google receives the advertising data described in section 2.3 to show, measure and limit ads, and uses it under its own privacy policy (policies.google.com/technologies/ads). We don't give Google your name, email, messages, requests or bookings.
- For legal reasons, when required by law or to protect the rights, property or safety of users, the public or FivsPro, including to respond to police or court requests.
- In a business transaction, such as a merger or sale of assets, subject to this policy.
5. Where your information is stored
Some of our service providers store or process information outside Canada, mainly in the United States. While it's there, it's subject to the laws of that country and may be accessible to its courts, law-enforcement and national-security authorities. We use contracts and other measures to require our service providers to protect it to a standard comparable to this policy.
6. How long we keep it
| Information | How long |
|---|---|
| Account and profile | While your account is open, then deleted or anonymised within 90 days of closure, except as below |
| Messages, requests and bookings | Up to 3 years after the last activity, then deleted or anonymised |
| Uploaded documents | Until you delete them or close your account |
| Identity-check result | While your account is open and up to 3 years after closure |
| Agreement and declaration records | 7 years after account closure, for legal and dispute purposes |
| Billing and tax records | 7 years, as required by tax law |
| Logs and analytics | Up to 13 months |
| Fraud and abuse records | As long as reasonably needed to prevent repeat abuse or for legal proceedings |
7. How we protect it
We use safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls and row-level security on our database, private storage for documents, and restricted, audited administrator access. No system is completely secure. If a breach of security safeguards creates a real risk of significant harm, we'll notify you and the Office of the Privacy Commissioner of Canada as PIPEDA requires.
8. Cookies, analytics and ads
Website. fivspro.com uses essential cookies to work and privacy-friendly analytics to understand how pages are used. The website doesn't use advertising or cross-site tracking cookies. You can block cookies in your browser; the site's public pages will still work.
App ads. The FivsPro app shows banner ads from Google AdMob to customers and signed-out visitors. Ads are labelled "Advertisement", and pros never see them. Google may use your device's advertising ID to show ads based on your interests. You can turn that off at any time:
- Android: Settings → Google → Ads → Delete advertising ID. You'll still see ads, but they won't be personalised.
- iPhone (when available): the app asks your permission before tracking; change it any time in Settings → Privacy & Security → Tracking.
Where the law requires consent for personalised ads, the app asks before showing any, and you can change your choice later in the app under Profile → Ad privacy choices.
9. AI features
Some features use AI — for example interpreting searches, summarising reviews, suggesting profile text and flagging possible fraud. These features run through our own service layer; our AI providers process the minimum information needed and are contractually barred from using it to train their models. AI output is automated, can be wrong, and isn't a recommendation or endorsement of any user.
10. Your choices and rights
- Access and correction: ask for a copy of your personal information or ask us to correct it. You can edit most of it in the app.
- Deletion: delete your account in the app (Profile → Delete account) or at fivspro.com/account/delete. We keep only what the law or section 6 requires.
- Withdraw consent: unsubscribe from marketing emails, turn off push notifications or location in your device settings, or ask us to stop other processing. Some features may stop working.
- Complain: contact our Privacy Officer first. If you're not satisfied, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Email privacy@fivspro.com. We'll respond within 30 days, and may need to confirm your identity first.
11. Children
FivsPro is for adults 18 and over. We don't knowingly collect information from anyone under 18; if we learn we have, we'll delete it.
12. Changes to this policy
We may update this policy. If we make a material change, we'll tell you in the app or by email before it takes effect and update the effective date above.