What to Expect When Hiring a House Cleaner

Hiring a professional house cleaner for the first time can feel uncertain — what will they do, what should you prepare, and how do you know if you got a good job? This guide covers the basics.

What's typically included in a standard clean

A standard residential clean usually covers:

• Vacuuming and mopping all floors
• Dusting surfaces, ceiling fans, and light fixtures
• Cleaning bathrooms (toilets, sinks, showers, mirrors)
• Kitchen surfaces, appliance exteriors, and sink
• Making beds and changing linens (if linens are provided)
• Emptying rubbish bins

Not usually included: inside of ovens, inside of fridges, laundry, exterior windows, and garages. These are typically available as add-ons.

Deep clean vs. standard clean

A deep clean is more thorough and takes longer. It's ideal for move-ins, move-outs, or homes that haven't been professionally cleaned in a while. Expect a deep clean to cost 1.5–2× the price of a standard clean.

How to prepare for your cleaner

• Tidy clutter before they arrive — cleaners clean, they don't organise
• Secure pets in another room or outside
• Make sure they can access your building and any locked areas
• Leave a note about areas that need special attention

What questions to ask before booking

• Do you bring your own supplies and equipment?
• Are you insured against accidental damage?
• What's your cancellation policy?
• How do you handle complaints if I'm not satisfied?

Tipping etiquette

Tipping is not mandatory but appreciated. A common amount is $10–$20 per cleaner per visit, or 10–15% of the service total. For a first-time clean, consider tipping if the result exceeded your expectations.

Find a cleaner on FivsPro

Compare independent cleaners on FivsPro, read reviews from customers with completed bookings, and send a request to the one you choose. Ask about insurance and what's included before you book.